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AI helps keep an eye on progress at Moorfields

The NHS never sleeps, and neither does our virtual assistant at Moorfields Eye Hospital.

A partnership between Moorfields,  the UCL Institute of Institute of Ophthalmology and Moorfields Eye Charity proposes to build "Oriel," a new £344m facility that will create a single site for excellent eye care, ground-breaking research, and world-leading education in ophthalmology.

Our new virtual assistant provides round the clock answers and information on “Oriel," and expands how patients and the public can provide feedback on the proposal. It creates a two way question and answer conversation between the person and virtual assistant, using its understanding of natural language to ask a relevant question from the consultation when a similar question or theme becomes part of the chat. 

It was developed with IBM Watson Assistant and is hosted on the IBM Cloud. It was trained on over 500 questions gathered by surveying the general public, including directions to the proposed new site, accessibility of new location, current services, and how the move will impact younger patients, staff and private patients. 

The Oriel Assistant is the first product of the Moorfields AI Assistant (Maia) Project. Try it for yourself at the Festival, and talk to our team about the next stage: expanding the service, so it can support patients with things like information on appointments and improved access for those with sight loss. 

In time, it will communicate with patients when they most need it, or are most worried about their vision - even if that is in the middle of the night. 

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